Planning to Build or Need a New Water Connection?
Please talk to To Tatou Vai (TTV) first.
If you’re planning to build, renovate, or need a new water connection, all water connections and water supply requirements must be applied for through To Tatou Vai (TTV).
We recommend applying well in advance — preferably weeks or even months ahead — as assessments and any required works take time.
Why come and talk to us?
We understand the process may sometimes feel slow, or the outcome may not always be what you expect. However, speaking with our team allows us to:
- Explain your available options
- Discuss any limitations
- Help find the best solution for your situation
We’re here to help and guide you through the process.
Important Notice
⚠️ Do not connect water yourself or through a contractor without approval.
Unauthorised water connections are illegal and may be disconnected without notice.
To avoid delays or disappointment, please follow the correct process.
Services and Fees
Understand the fees and charges associated with the services we provide
If you're looking to install a new water connection to your property, the process involves two stages:
Stage 1: Scoping Exercise and Assessment Report. This stage includes evaluating the requirements and preparing a detailed assessment report.
Stage 2: Installation of New Water Connection. Once the assessment is complete, the installation of the new water connection will take place.
New Water Connection (Standard Connection)
Stage 1: Scoping Exercise and Assessment Report
Requirements
1. Complete the Enquiry form CR2A
Download the form here and fill it out with the necessary information.
2. Pay the non-refundable assessment fee
A fee of $149.50 is required before the engineering assessment begins.
Supporting Documents Needed:
a. Certified Site Map
b. Photo ID (Passport Bio or Drivers License)
An assessment report will be generated and sent to the applicant, outlining the available options for installation. If the applicant wishes to proceed, they can move on to Stage 2.
Stage 2: Installing a New Water Connection
Requirements
1. Complete the Declaration Form CR2B
Download the form here and fill it out with the required information.
2. Pay the installation fee
A fee of $701.50 is required, which covers labor and materials (excluding machinery and permit costs). Payment must be made before the installation can be scheduled.